In the hospitality industry, a paging system is as common as knives and forks. However, as cell phone technology became widely adopted, the need for a hybrid paging/texting system emerged, but implementing a new system or upgrading an existing one can be difficult and costly. One of the most mission-critical applications for wireless communications is speed of service while streamlining operations, and operational constraints, such as the need for enhanced staff productivity in spite of increasing workloads and staff shortages, can hamper implementing a cost-effective system. Whatever system or strategy is employed, it must enhance the efficiency and the competitive edge of organization while delivering the best possible service to guests and staff alike, and also yield significant returns on investment for the entire organization.
Of course, implementing or upgrading a system in the business environment must always be carefully planned, staged, and deployed to minimize disruption. This white paper presents the concept and implementation of the Freedom and iQueue systems developed by Long Range Systems, Inc. that combines the use of cell phones with standard pagers to improve staff response times, initiate faster table turns and decrease overall system upkeep and warranty costs, providing a powerful incentive for the hospitality industry to move beyond limited communications technologies that don’t harness the strengths of both cell phone and paging technologies.
The concept of paging, which is sending messages and other notifications to individuals and groups, is ubiquitous, but critical in every restaurant or hotel because these businesses run more efficiently and deliver superior service when they communicate smoothly and avoid the disruption of overhead public address systems. A wireless on-premise paging system used in many industries today was designed to deliver notifications and short text messages. They operate on unlicensed frequency bands, and are completely owned and operated by the business.
Cell phone paging, which has the ability to contact someone using their own personal cell phone with a message or text, is gaining momentum with the advent of unlimited calling and text-messaging plans that made cell phones an affordable mode of communication. Cell phone paging gives users the ability to respond to a page, and the system requires a broadband Internet connection to work, but cell phone paging has limitations because not all customers have cell phones. Also, according to LRS customer feedback, over 40% of customers with cell phones refuse to give out personal phone numbers, which makes investing in a text-only system a waste of money.
Cell phones used in conjunction with a paging system balances out the shortcomings inherent in a pager- or text-only system, and the Freedom and iQueue systems bridges both gaps in one sophisticated, simple solution. With cell phone messaging, a monthly fee applies, but the enhanced system features a transmitter and pagers that have been used in the hospitality industry for over 15 years. LRS pagers are compact and durable, have excellent battery life and provide good in-building coverage, but there’s other cost saving features.
Wireless Paging Improves Communication Company-Wide
- Work with all LRS staff and guest pagers and cell phones
- Feature a reminder tone that lets the guests or staff know a pager is out of range to minimize loss or theft
- Send out an auto locate page to find any lost pagers on the premises (through the transmitter)
This hybrid “paged your way” approach ……
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