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Let’s face it. Everyone hates waiting. Whatever the service – waiting for a table at a café, for your laptop to be looked at or for car repairs, Consumer Reports says that for 62 percent of consumers, waiting is the most stressful aspect of the retail ... Keep Reading
Is “going digital” enough to revive fast food?
When "fast casual” restaurants first appeared in the mid 1990’s, no one knew it would be anything more than a fad. But from 1999 to today, the fast casual segment has grown by 550% - ten times the rate of the restaurant industry as a whole. While the ... Keep Reading
Creating magic: Sometimes the best technology is invisible
As companies come up with ways to offer products to a high tech world, they often focus on the technology itself. How cool it looks, how much better it is than someone else’ model, how much efficiency and cost-savings it drives. These factors ... Keep Reading
5 Hotel and Hospitality Trends for 2015
The hotel industry has been criticized for its sluggishness in catering to tech-savvy travelers. The airline industry, by comparison, provides traveling guests with the ability to check-in, select seats, order in-flight meals and choose a baggage check-in ... Keep Reading
Four Steps to Creating Great Surveys
Collecting customer data is an excellent way to help your business adapt, improve, and learn about the customers you’re serving. Finding out what your customers value, who they are, and how they perceive your business can have all sorts of implications for how ... Keep Reading
The Rise of the Food Truck: Mobile Food is on the Upswing
Food trucks have been on a major upswing in recent years. Chances are, if you live or work in a major metropolitan area, you have seen them roaming the streets. The era of mobile food serving only hot dogs and soda is over as well. Whether it’s tacos, falafel, ... Keep Reading
Hotel Technology by the Numbers
Improve the Hotel Guest Experience ... Keep Reading
How Businesses Leverage Technology to Ensure a Superior Guest Experience
Piero Selvaggio, the chef and owner of the five-star Valentino Restaurant in Santa Monica, Calif., knows a thing or two about customer service. His restaurant has survived – and thrived – for 42 years, so anyone in a customer-service business should take ... Keep Reading
Hospitality Technology Mentions Table Tracker 3.0 Release
Featured in Hospitality Technology - Hospitality Technology featured LRS’ release of Table Tracker 3.0, a table location system that helps food runners deliver food faster. Table Tracker is a table delivery management system that guides and tracks an order ... Keep Reading
Turn Wait Time Into Opportunities
Featured in Foodservice East - Skip Cass, chief executive officer at LRS, explains how businesses can find prime opportunities to engage with their customers while they are waiting. Find out more about what businesses can do to enrich the guest experience ... Keep Reading
