According to the Lead Interpretive Ranger team at Katmai National Park, there is an added dynamic of being located in remote bush Alaska. Finding a product that can reduce stress and create organization can be looked as a positive for staffers.
Katmai National Park and Preseves Staff
Katmai National Park and Preserve was established in 1918 to protect the volcanically devastated region surrounding Novarupta and the Valley of Ten Thousand Smokes. Today, Katmai National Park and Preserve also protects 9,000 years of human history and is considered an important habitat for salmon and thousands of brown bears. The National Park Service (NPS) strives to preserve natural and cultural resources for the enjoyment, education, and inspiration of current and future generations. During peak season, Brooks Camp can see as many as 8,000 visitors a month within its 1.5 mile river corridor, most of whom are looking forward to viewing bears catching salmon at the famous Brooks Falls.
BIG ON ADVENTURE, SHORT ON STAFF
Every summer, Brooks Camp, located at the mouth of the Brooks River within Katmai, provides unique bear viewing experiences, which attracts thousands of visitors from around the world. Katmai National Park and Preserve staff sees additional strain on their staff during peak season. Financial and staffing concerns are always a challenge within the NPS system, so a tool that mitigates understaffing and offers additional support can provide much needed relief. This is why it’s essential for a tool to help with understaffing and add additional support. This strain on park rangers and visitors alike was an obvious concern and there was a need for a technological solution. LRS suggested using the Adverteaser, featuring an advertising panel with a custom printed insert so businesses like the NPS can promote their message. This LRS product has been a popular alternative to the classic LRS guest coaster pager. As an added benefit, this system is battery operated and is ideal for remote sites like Katmai National Park and Preserves.
Running a park of this size can be overwhelming. According to the Lead Interpretive Ranger team at Katmai National Park, there is an added dynamic of being located in remote bush Alaska. Finding a product that can reduce stress and create organization can be looked as a positive for staffers. While using the LRS Adverteaser, Katmai National Park and Preserve has been able to reduce staffing during their busiest times. This has allowed the park to relocate staff members to another duty post to support other understaffed locations.
This simple solution allows staffers to spend time with patrons and less unorganized time in less needed parts of the park. In addition to remote access, Ulery said, “Throughout the three years that we have been using the pager system, I feel that our needs have always been met in a timely and professional manner [From LRS]. Each representative has been patient and understanding which is much appreciated when handling the many challenges staffers face out here at Brooks Camp.”
Most visitors seem to be both amused and pleased with the idea of, and function of, the pager system. A small number of visitors seem to gain an added element of stress by worrying if their pager is actually going to go off, or being overly concerned that they will miss the buzzing and thus, lose their spot on the very long waiting list.
Katmai National Park and Preserve, like all units in the system, strives for professionalism in our very busy and complicated park, and this tool aides in providing that appearance. Through its systematic organization, a message of professionalism is delivered, thus helping us to better meet this goal during our peak season.
Before implementing the Adverteaser Paging system from LRS, Katmai National Park and Preserve had to utilize park employees to notify guests. When the park is in peak bear viewing season, wait times at the main Brooks Falls platform can reach (and sometimes exceed) two hours. Katmai National Park offers an alternative viewing platform, but that also requires additional staff members to summon visitors when space is available for them. Bottom line, the staffing, time, and energy that it took to summon visitors to the main viewing platform was straining; it also appeared chaotic and disorganized, lending to added frustration for all.
Purchasing an Adverteaser Pager System for use during peak visitor months, Katmai National Park and Preserve had a better way to notify guests in both busy and remote environments. They specifically chose the LRS Adversteaser system for the range as they encourage visitors to enjoy the natural beauty of the park. The range of the facility where a pager was needed, required a pager system that could reach patrons, and LRS’ solution was a great fit.
Running a park of this size on a small budget can be overwhelming. Finding a product that can reduce stress for weary travelers and create organization for staffers was needed. This Adverteaser was a simple solution allows staffers to focus on patrons.
Increased Communication with Customers: Increased Communication with Customers: It became easier for staff to notify visitors. Because the pagers are held or are in plain sight, visitors know immediately when their time has arrived to view the brown bears at assigned viewing platforms. Visitors appreciate the peace of mind a paging system provides in knowing they’ll be notified when it’s their turn to view bears. Improved Service and Hospitality: Visitors are put at ease to view bears on an alternative platform knowing they won’t miiss their place in line for a once-in-a-lifetime chance to view the brown bears. The Adverteaser Pager has the ability to reach designated areas with ease. Streamlined Operations: The communication between park rangers and customers became effortless. Making and easy shift with the Adverteaser Pagers to notify guests was simple.
Katmai National Park is in the business of providing opportunities for emotional and intellectual connections, resulting in unique experiences and memories that last a lifetime. LRS gave them a solution to maintain their brand of service while offering visitors the freedom to enjoy the natural beauty of the park, and view bears at an alternate location before visiting the famed Brooks Falls Adverteaser Pagers helps communication flow throughout a Brooks River where texting and calling was not a reliable solution for this business.
NOTE TO READER: Any reference obtained from this server to a specific product, process, or service does not constitute or imply an endorsement by the National Park System or the United States Government of the product, process, or service, or its producer or provider.