- Enhancing the customer experience is a top priority among restaurant owners. That’s why restaurant technology that improves customer service is one of the biggest trends. Finding ways to incorporate mobile app technology into the restaurant experience is a hot topic. The study also shows consumers are ready to embrace more flexibility in ordering practices, including online and tableside ordering capabilities.
- Back-of-house technology also factors into a restaurant’s success. POS technology accounts for the lion’s share of restaurant technology budgets, with high interest being demonstrated in systems with integrated credit card swiping and integrated gift card systems. An innovation that is not utilized to its fullest potential, but which most restaurant managers agree is a valuable tool, is tableside ordering and payment.
- The food service industry is finally recognizing that utilizing new technology can improve efficiency. This means that successful restaurants are investing some of their profits back into research, making improved restaurant technologies a reality. While not all restaurants have the IT budget needed to keep pace, projections for record sales are fostering a sense of optimism throughout the industry.
- One system that merits a closer look is NetPage Unlimited. With both front-of-house and back-of-house implications, NPU is an on-location, organization-wide, web-based messaging solution. More than a wireless paging system, this solution enables easy communication with customers and staff through texting, pagers, and emails. This system enables restaurants to manage a wait list, delegate staff responsibilities, provide real-time data to management, and more, all from a central command station.
As your establishment strives to leverage new restaurant technology trends, it’s important to partner with a company that understands the industry and knows how to help you succeed. Long Range Systems has been an industry leader in innovative on-site wireless solutions since 1993. Dedicated to providing high-quality products and excellent customer service, LRS provides technical support 24 hours a day, 7 days a week for their value-driven communication devices and services. Visit the LRS website for more information.