Long Range Solutions, LLC (LRS) provides a limited warranty on our products. We warrant our Pagers and Trackers against defects in materials and workmanship that occur under ordinary use for 1 year from the original ship date. We warrant our Transmitters for a period of 2 years. During this warranty period, if a defect arises in any system component or device (collectively, “Parts”), and you follow the instructions provided herein for returning the Parts, we will at our option, to the extent permitted by law, either (i) repair the Parts using either new or refurbished parts, or (ii) replace the Parts with a new or refurbished Parts that are equivalent to the Parts to be replaced. The repair or replacement Parts will be warranted for 30 days or the remainder of the original warranty period whichever is longer.
Implied warranties and any similar warranties required by law, also expire after one year, as appropriate, unless otherwise required by law. All oral and other warranties, whether express or implied, are disclaimed to the fullest extent allowed by law.
LRS returns repaired or replacement products via FedEx Ground shipping. The client is responsible for all shipping charges for the returns sent to LRS. After we receive returns, LRS will process the exchange within 3 weeks and will be responsible for all shipping charges delivering replacement part(s). Or the client can request an immediate replacement which will be shipped and billed for immediate payment unless net terms has been approved. A credit will then be issued after receipt of the in-warranty item. All warranty claims must be initiated through our customer service department at lrsus.com/support, support@lrsus.com or 800.437.4996.
The following items (“Parts”) include a 30-day warranty only and are not subject to a Complete System one-year or extended warranty program: pager clips and cradles, table tracker tags, table mats, table docks and any other individual components or other system accessories.
LRS equipment is not covered under warranty if subject to:
Improper Electrical Connection/Charging: All LRS equipment operates using only LRS specific power supplies. If a non-approved or incorrect power supply is connected to the equipment, resulting damage will not be covered.
Damage due to acts of nature such as but not limited to: power outages, lightning (power surges), floods, tornadoes, and earthquakes are not covered.
LRS products that contain a rechargeable battery must be kept on charge. Any rechargeable equipment left off charge for more than a 90 consecutive day period will not be covered under the limited warranty.
Water (Liquid) Damage: If any equipment is returned to LRS with water/liquid damage to any electrical component, the equipment will not be covered.
Physical damage: Damage due to accident, misuse, neglect, fire, alterations, unauthorized repair or other external causes are not covered. Warranty coverage concerning physical damage is at the sole discretion of LRS. “Misuse” means any use other than use in accordance with product manuals and documentation.
Extended Warranty Option
For an additional fee, LRS offers an optional 1-year extended warranty for Pagers and Trackers. One-year extended warranty is available for enrollment at the time of purchase. Eligible equipment may be covered through an extended warranty for up to two years, which includes the first year of manufacturer’s warranty (i.e., extends the warranty period by an additional one year after the initial warranty period). The extended warranty program is subject to the same exclusions and exceptions as the original warranty.
In addition to the above warranty provisions, customers may have other rights and remedies available under state and federal law.
LRS only provides the warranties above on all new products purchased in the USA. All warranties are based on the original sale date.
