As the fast-casual industry takes over the food world, the consumer’s demand for optimum service has escalated, as well. With the explosion of both original fast-casual restaurants and the introduction of new concepts opening in response to the recent trend, we’ve noticed a heightened desire for high-quality, quick-service meals. Now, saving staff time and improving the customer experience has become even more crucial.
Fortunately for our wallets, increasing labor isn’t always the best, or most efficient, option. With more staff members come higher labor costs and a need for enhanced internal organization. Fast-casual customers demand something increased labor expenses do not account for—low-cost meals and quick table turns. Since people don’t usually have time for a sit-down meal in the middle of a busy workday, and many tend to question the quality of fast food, fast-casual concepts have begun to outperform the other dining markets.
But, can you produce a measurable increase in customer satisfaction and save staff time without hiring more employees? Yes, it’s possible—and we’ve invented the solution. Table Tracker™, the LRS table locator system, has evolved with the ever-changing fast-casual market. For most of our fast-casual clients, their initial goal was to find a way to efficiently serve their customers with a limited number of employees. In the end, after implementing our table locator system, restaurant managers have improved overall operations by reducing labor costs, eliminating obtrusively displayed table numbers and delivering food faster, at the right temperature. The live Table Tracker reporting feature has even allowed them the
privilege of pulling up delivery time statistics including the elapsed time for diners to find a table, average time for table-side order delivery, and average time for tables to be cleaned, all accessible via the Internet. We’re all tired of watching food runners roam around the noisy restaurant with our food as it gets cold. Now, fast- casual establishments have the ability to calm the madness—and, most importantly, satisfy their customers.