FOR IMMEDIATE RELEASE
Technology enables faster food delivery, enhanced productivity and actionable analytics.
DALLAS – Long Range Systems (LRS) today announced the launch of Table Tracker 3.0, a table location system that identifies where guests are sitting so restaurants can deliver food faster and generates analytics on operations and service.
“Gone are the days of frustrated customers watching their food grow cold as a perplexed food runner searches for the right table,” said Skip Cass, chief executive officer of LRS. “Table Tracker is a seamless table delivery management system that helps restaurants provide a better guest experience and operate more efficiently all while providing reporting and insights that can be used to further improve productivity and service.”
Table Tracker guides and tracks a guest’s order from purchase through delivery, a drastic process improvement from traditional fast casual delivery methods that involve shouting out numbers or scouring the dining area for the right table tent.
The system starts at the time of an order. The customer is handed a tracker that reads a tag at his or her chosen table. The location is broadcast to an order display for food runners to reference before delivering the food. Managers can then analyze Table Tracker reports to measure performance versus goals by hour or day of week, or across multiple locations.
Table Tracker 3.0 includes several enhancements over previous versions, including:
- An iPad interface that can be downloaded directly from the Apple App store.
- Enhanced reporting and data visualizations inspired by Google Analytics.
- iPad and web reporting.
- The ability to export data for further analysis and tracking.
“Table Tracker is designed to instantly improve the guest experience by speeding food delivery and generating reporting on operations that that can be measured in real time and put to use immediately,” added Cass. “It also boosts employee productivity by creating a straight line between the kitchen and hungry guests.”
The Table Tracker system comes with trackers that broadcast the location of the guest, a gateway that wirelessly connects the trackers to an iPad, the mobile app that displays the location of the guests, and under-the-table tags or an above-table tracker dock. Table Tracker also includes reporting and analytics software, an extended warranty and live customer support 7 days a week.
Mai Lyn Ngo
About Long Range Systems