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Business executives in a 2019 study named “customer experience” as the single greatest opportunity for their organization. The reasons are clear: • Great CX cements customer loyalty. Businesses that offer an outstanding customer experience can ... Keep Reading
Are we buying what’s on tap at self-serve bars?
More than ever, food service operators are adopting technology to improve customer engagement. At the 2015 Nightclub & Bar Show in Las Vegas, Jon Taffer had a few choice words to say about this trend in the beverage service industry. The host of ... Keep Reading
Restaurateurs want more from tech than operational efficiency
When the National Restaurant Association Show 2015 opened last month, one item stood out on the menu: Technology. No surprise there. Over 50 percent of restaurants say they’re spending more on tech initiatives than they did last year. And that ... Keep Reading
Restaurants hike IT investments … but it’s not what you think
These days, almost every company has an IT budget, regardless of the industry. The restaurant industry is no exception. After all, there’s more to running a restaurant than what customers observe. Like any company, there’s a lot of back office infrastructure ... Keep Reading
LRS Presents the Next Evolution in Guest Management
20 years ago, LRS saw a problem brewing in the crowded lobbies of restaurants everywhere – frenzied hosts and hostesses trying to manage long lists of hungry customers over the din of a busy dining room. So we invented a better way – and the guest ... Keep Reading
Technology should enhance, not replace, guest engagement
In a recent interview with On Foodable Weekly, Jon Taffer talked about how technology is re-shaping the hospitality industry. Taffer, host of “Bar Rescue” was attending the 2015 Nightclub & Bar Show in Las Vegas. So, naturally, he was referring to ... Keep Reading
Too Much of a Good Thing? How to Make Data Actionable
Social media has opened up innumerable avenues for customers to provide positive and negative feedback for restaurants – everything from Facebook to Twitter to Yelp and Amazon. Combine that with the customer surveys you conduct and the information you collect ... Keep Reading
3 New Year’s Resolutions from LRS
In last week’s blog, we took a moment to look back at all of LRS’ accomplishments in the past year. We’ve released three new solutions,have been recognized for our innovations as a top contender in fast casual technology, and completely revamped our brand and ... Keep Reading
Hospitality Technology Mentions Table Tracker 3.0 Release
Featured in Hospitality Technology - Hospitality Technology featured LRS’ release of Table Tracker 3.0, a table location system that helps food runners deliver food faster. Table Tracker is a table delivery management system that guides and tracks an order ... Keep Reading
