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Let’s face it. Everyone hates waiting. Whatever the service – waiting for a table at a café, for your laptop to be looked at or for car repairs, Consumer Reports says that for 62 percent of consumers, waiting is the most stressful aspect of the retail ... Keep Reading
From intuition to information: How IoT and Big Data are transforming operational insights
It used to be that when management wanted to improve operational efficiency, they’d just open their eyes and ears. Combining observation with industry best practices – and a healthy dose of intuition – would ideally lead to improvement. Today there’s no ... Keep Reading
Restaurateurs want more from tech than operational efficiency
When the National Restaurant Association Show 2015 opened last month, one item stood out on the menu: Technology. No surprise there. Over 50 percent of restaurants say they’re spending more on tech initiatives than they did last year. And that ... Keep Reading
LRS Presents the Next Evolution in Guest Management
20 years ago, LRS saw a problem brewing in the crowded lobbies of restaurants everywhere – frenzied hosts and hostesses trying to manage long lists of hungry customers over the din of a busy dining room. So we invented a better way – and the guest ... Keep Reading
Technology should enhance, not replace, guest engagement
In a recent interview with On Foodable Weekly, Jon Taffer talked about how technology is re-shaping the hospitality industry. Taffer, host of “Bar Rescue” was attending the 2015 Nightclub & Bar Show in Las Vegas. So, naturally, he was referring to ... Keep Reading
Many Happy Returns: The Guest Pager Turns 20
In 1995, LRS saw a messy problem in the lobbies of even the most well-run restaurants. Hungry customers wedged into cramped spaces, waiting for a frenzied host to yell “Smith, party of six!” over the din of a crowded eatery. They crowded the host stand, ... Keep Reading
LRS Helps Luxury Fitness Club Improve Guest Experience
When you think about health club experiences, what differentiates one club from the next? Chances are, qualities come to mind such as cleanliness, service and whether or not the equipment is always in good working order. In the case of one particular chain ... Keep Reading
