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No one enjoys being in the hospital. But when the staff is able to make a patient’s stay just a bit more pleasant, hospitals want to know so they can spread the word. Last month, HCAHPS rolled out its new five-star quality ratings for hospitals. It ... Keep Reading
Hospitals Going Above and Beyond to Gauge Patient Experience
Hospitals are becoming more focused on improving the patient experience for several reasons. Among them: The Affordable Care Act includes patient satisfaction scores that can have a financial impact on hospitals. ... Keep Reading
mHealthNews Announces LRS’ Check Point for Better Patient Feedback
Featured in mHealthNews - LRS launched Check Point Survey, a tablet-based survey tool to collect immediate on-site feedback from patients. mHealthNews announced the product launch and how this new product can be beneficial for improving response rates with ... Keep Reading
HCAHPS Results Shows Health Care Needs Better Survey Tools
Getting real feedback to improve operations has always been a challenge for customer-service businesses. Asking patrons to fill out surveys in the form of comment cards, receipt surveys, or online garners response rates as low as 3 to 5 percent. That’s not ... Keep Reading
