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As we’ve explored throughout this series on instant customer feedback, businesses’ fates often can turn on an accurate, timely read of customer sentiment. Don’t believe it? Check out these stats from a study conducted by Customer1.com: ... Keep Reading
Traditional Customer Feedback Tools Fall Short of Actionable Intelligence
In the first part of this series, we explored the power of instant feedback. Now, let’s turn to an examination of how traditional methods of gathering customer feedback fall short of the actionable intelligence you need to improve the customer ... Keep Reading
The Millennial Mindset: The First Generation Native to a Connected World
This just in: Millennials are the most tech-savvy generation in history. They are digital natives. Very few know of – or can remember – a world without cellphones, the Internet and, of course, social media. Naturally, young adults turn to these outlets to ... Keep Reading
