“By outfitting our team with two-way radios and putting a large number of support staff in headsets (bussers, Hosts, Bartenders, food run- ners, floor and kitchen man- agers, tableside guacamole and -321 margarita special- ists) it allowed us to immedi- ately communicate to team members their next task and become more efficient. It also is allowing us to turn tables faster by keeping the dining experience on pace,”
Keith Strew of Uncle Julio’s
Texas based Uncle Julio’s is a full service upscale Mexican restaurant with more than 30 stores across the United States. Locations can be found in Texas, Illinois, D.C., Maryland, Florida, Tennes- see, and Oklahoma.
When guests dine at Uncle Julio’s they’ll find a polished, yet casual experience that is enriched with engaging opportunities for their guests. This includes items like guacamole and -321 Liquid Nitrogen Margarita made tableside, as well as the Chocolate Pinata dessert.
A night at Uncle Julio’s is not just for the special event guests. Their guests look for high quality, made from scratch food and an atmosphere that matches. When guests are greeted with an ener- getic sta they know they are in for a fun experi- ence. Uncle Julio’s trains front of the house hosts, bussers, servers or bartenders to realize guests ar- rive with an expectation of excellence. They even have a specialized server trained and dedicated To-Go Specialist for those guests to busy to dine in the restaurant.
The Challenge: Uncle Julio’s did not have a personnel problem, it had a communication problem. As a result, sta were not work- ing cohesively as a group. This caused strife amongst the sta , leaving some less productive and others overwhelmed. To im- prove restaurant attentiveness, Uncle Julio’s realized it needed to address employee coordination and communication.
The Solution: Motorola Two-Way Radios worked best for Uncle Julio’s. As they continue to measure the data, they are seeing faster table turn times, more e ciency at the host stand, guests seated faster, bus times improve, and tableside servicesales increase. This includes the sales of guacamole and -321 Liquid Nitrogen Margaritas. Analytics played a key role when measuring their return on investment.
The Results: Increased Speed of Service: With Motorola Two-Way Radios communication between sta members increased which also boosted team moral.
Improved Service and Hospitality: Guests expect a level of at- tention when dining at Uncle Julio’s. When team communication is improved it gave team members more time to focus on the guest. This will be measured by increased overall sales and guest satisfaction scores.
Streamline Operations: Guests were seated faster and more e ciently. Additional table side sales increased due to e cient communication and team functionality.
The Conclusion: Uncle Julio’s is committed to providing made from scratch Mexi- can food and an exceptional dining experience. Integrating Mo- torola Two-Way Radios into their operations gave them the tools needed to better focus on the guest and improve attentiveness. Motorola Two-Way Radios helped improve team coordination and generated measurable improvements in speed of service, hospitality, accuracy and quality.