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If there’s one constant in the universe, it’s change. Perhaps this old expression has never been truer than in restaurants and dining. Whether you’re partial to fast casual, fast food or full service, the landscape is in constant motion. Changing ... Keep Reading
How consumers are reshaping the restaurant industry: Spotlight on Millennials
At the turn of the century, Strauss and Howe published Millennials Rising: The Next Great Generation. In it, they defined this generation, the millennials, as those born roughly from 1982 to 2004. Our recent research paper, The Gravitational Pull of ... Keep Reading
Wait Happens… but are you taking advantage of it?
Let’s face it. Everyone hates waiting. Whatever the service – waiting for a table at a café, for your laptop to be looked at or for car repairs, Consumer Reports says that for 62 percent of consumers, waiting is the most stressful aspect of the retail ... Keep Reading
4 Ways to Future-Proof Your Restaurant with WiFi
It’s no secret that there’s some stiff competition in the restaurant world, with quick service, fast casual and casual dining establishments each vying for consumer’s attention and business. A recent change that has been steadily gaining momentum in the ... Keep Reading
6 technologies students might see on campus this fall
As summer draws to a close, 14.9 million high-school students will be heading back to the books. National reports show that almost 18.6 million will show up at college and university campuses in 2015. We all know that digital textbooks and iPads are ... Keep Reading
4 Emerging Workforce Trends for Fast Casual Restaurants
When Fast Casual magazine published its 2015 Fast Casual State of the Industry report, it crunched the numbers from operators at more than 300 fast casual restaurants. These statistics ran the gamut from how FSRs are applying technology and growing ... Keep Reading
Will adding menu labels change the Customer Experience?
Earlier this month, Nation’s Restaurant News reported the FDA granted a one-year delay in the ACA’s new menu-labeling requirements. The provision mandates a standardized disclosure of nutritional information about a restaurant’s menu items. The FDA agreed ... Keep Reading
It’s fast. It’s casual. It’s … PIZZA?
When a moon hits your eye like a big pizza pie, that’s amore. When Dean Martin first recorded his signature song over half a century ago, he wasn’t crooning about Domino’s or Papa John’s. But the song does reflect Americans’ continuing love affair with ... Keep Reading
Is “going digital” enough to revive fast food?
When "fast casual” restaurants first appeared in the mid 1990’s, no one knew it would be anything more than a fad. But from 1999 to today, the fast casual segment has grown by 550% - ten times the rate of the restaurant industry as a whole. While the ... Keep Reading
Are we buying what’s on tap at self-serve bars?
More than ever, food service operators are adopting technology to improve customer engagement. At the 2015 Nightclub & Bar Show in Las Vegas, Jon Taffer had a few choice words to say about this trend in the beverage service industry. The host of ... Keep Reading
